Request COCOA account closure and data deletion

To request deletion of your COCOA Invest app account and associated data, email support@cocoainvest.com from the email address or phone number linked to your account.

How we process your request

For your security, we will verify your identity before taking action on your request.

If your account contains cash, investments, pending funding payments, pending withdrawals, unsettled trades, or open compliance checks, we may need to complete account-closure steps first. This can include selling investments, waiting for settlement, returning funds to your verified bank account, and cancelling recurring payments.

Data we may retain

Some records may be retained where required for financial-services, AML/KYC, tax, accounting, fraud-prevention, dispute-resolution, or regulatory-reporting reasons. Data no longer required will be deleted or anonymised.